Returns & exchanges

Linen is a slow, lived-in thing, and we want yours to feel right at home. If a piece doesn’t settle in the way you’d hoped, sending it back is simple — and an exchange is always on us.

30-day window

Return any unwashed, unused item in its original packaging within 30 days of delivery. Linen is delicate — please keep tags attached and tissue intact so we can pass it on to its next home.

How to start a return

Email care@sweetlinen.co with your order number and the pieces you'd like to send back. We'll reply with a prepaid label and a few words on packing it up. No need to chase anyone down — one note is enough.

Refunds

Once your parcel reaches our studio in Porto and passes a quick look-over, we'll refund the original payment method within 5–7 business days. Your bank may take a day or two more to show it.

Exchanges

Need a different size or colour? Exchanges are free, both ways. Mention the swap in your email and we'll set aside the new piece while your original is in transit.

Final sale

Items marked final sale — swatches, seconds, and pieces from the archive shelf — can't be returned or exchanged. We note this clearly on the product page before you check out.